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Frequently Asked Questions
Pre-wager bonuses give you the chance to play with your bonus straight away! Once you’ve accepted the Terms and Conditions of the promotion your account balance will be immediately updated with your bonus funds meaning you can use them with your real cash to play even more!
Once you’ve accepted a bonus your balance is updated. While the bonus is active the players balance is broken down into Real Cash, Bonus and Pending Winnings. Winnings or further deposits will
1. First top up the Bonus Balance to the original awarded balance
2. Second top up the Real Cash Balance to the original balance
3. Lastly added to Pending Winnings
Stakes on games will be
1. First taken from Pending winnings (should there be funds available)
2. Secondly taken from your Cash Balance (should there be funds available)
3. Lastly taken from your Bonus balance
For example if I was a new player to Boylecasino and deposited £100 to qualify for the 100% New Player Bonus, once I’d accepted the bonus my Real cash balance would be £100 and my bonus balance would be £100.
If I placed a bet on Iron Man of £150, my Cash balance will now be £0 while my bonus balance will be £50.
If on this spin I won £200 my bonus balance would be updated to £100 first then my cash balance would be updated to £100 and the remaining £50 would go into pending winnings. My next stake would then come from pending winnings.
Each pre-wager bonus has a set of wagering requirements which must be met before a withdrawal is permitted, if you withdraw funds before you’ve completed the wagering requirement then you will forfeit any funds in either Bonus or Pending winnings. Once the wagering requirement has been met the pending winnings and bonus funds will become real cash unless otherwise stated in the terms and conditions. If you wish to see how your balance is broken down please select My Account from the left navigation menu
Once you’ve accepted a bonus your balance is updated. While the bonus is active the players balance is broken down into Real Cash, Bonus and Pending Winnings. Winnings or further deposits will
1. First top up the Bonus Balance to the original awarded balance
2. Second top up the Real Cash Balance to the original balance
3. Lastly added to Pending Winnings
Stakes on games will be
1. First taken from Pending winnings (should there be funds available)
2. Secondly taken from your Cash Balance (should there be funds available)
3. Lastly taken from your Bonus balance
For example if I was a new player to Boylecasino and deposited £100 to qualify for the 100% New Player Bonus, once I’d accepted the bonus my Real cash balance would be £100 and my bonus balance would be £100.
If I placed a bet on Iron Man of £150, my Cash balance will now be £0 while my bonus balance will be £50.
If on this spin I won £200 my bonus balance would be updated to £100 first then my cash balance would be updated to £100 and the remaining £50 would go into pending winnings. My next stake would then come from pending winnings.
Each pre-wager bonus has a set of wagering requirements which must be met before a withdrawal is permitted, if you withdraw funds before you’ve completed the wagering requirement then you will forfeit any funds in either Bonus or Pending winnings. Once the wagering requirement has been met the pending winnings and bonus funds will become real cash unless otherwise stated in the terms and conditions. If you wish to see how your balance is broken down please select My Account from the left navigation menu
The Return to Player (RTP) is the average payouts awarded by an individual game.
The RTP for all games at www.boylecasino.com can be found by selecting the ( i ) game info button on each game.
If you would like to find out what the RTP is for any game available only on our Download client simply select Live Chat and one of our agents will be more than happy to help.
The RTP for all games at www.boylecasino.com can be found by selecting the ( i ) game info button on each game.
If you would like to find out what the RTP is for any game available only on our Download client simply select Live Chat and one of our agents will be more than happy to help.
When completing wagering requirements for all bonuses at Boylecasino a different weighting is given to each game / game type.
If, for example, you received a bonus of £10 with a 5 X wagering requirement then you would be required to stake £50. As Roulette games count as 20% towards the wagering requirement, should you stake £50 on Roulette this would contribute £10 towards the wagering. A player would need to stake £250 in Roulette to complete the wagering for that bonus.
If, for example, you received a bonus of £10 with a 5 X wagering requirement then you would be required to stake £50. As Roulette games count as 20% towards the wagering requirement, should you stake £50 on Roulette this would contribute £10 towards the wagering. A player would need to stake £250 in Roulette to complete the wagering for that bonus.
| Game | Percentage contribution to Bonus wagering |
| Slots (excluding Ugga Bugga, Ocean Princess, Goblins Cave) | 100% |
| Scratch Cards | 100% |
| Roulette (Excluding all Zero Roulette), Sic Bo | 20% |
| Video Poker, Goblins Cave, Ugga Bugga, Ocean Princess, Baccarat | 10% |
| Pontoon, Casino War, Red Dog, Wild Vikings, Casino Hold'em and Stravaganza (all varieties) | 5% |
| Blackjack (all variations), Craps, Arcade Games | 5% |
| Gamble feature and double options (all variations) | 0% |
Boylecasino.com is licensed and regulated by the Alderney Gaming Commission. We at Boylecasino are committed to offering players the best quality service and games available on the market. To ensure fair gaming our games use a true random number generator (RNG) and are constantly tested and verified by an independent 3rd party company.
Over 20 million sample hands are taken of our games every year to ensure that each spin is totally random. Each and every spin is independent from the last so in theory if you won one of our many Jackpots you are just as likely to win another Jackpot again the very next spin. The game does not take into account your wins or losses in any previous spins, hands or games.
Over 20 million sample hands are taken of our games every year to ensure that each spin is totally random. Each and every spin is independent from the last so in theory if you won one of our many Jackpots you are just as likely to win another Jackpot again the very next spin. The game does not take into account your wins or losses in any previous spins, hands or games.
Downloading and playing on our new Casino couldn't be easier!
By downloading our new Casino client you’ll be able to access over 80 extra games, add your preferred games to your very own favourites tab and reduce game loading times!
That means that you'll be able to access over 250 games in one place! Downloading couldn't be easier and takes less than 2 minutes!
By downloading our new Casino client you’ll be able to access over 80 extra games, add your preferred games to your very own favourites tab and reduce game loading times!
That means that you'll be able to access over 250 games in one place! Downloading couldn't be easier and takes less than 2 minutes!
Should you have any queries or issues with your account at Boylecasino please first contact our Customer Service Team on the above details. Please ensure to send as much detail as possible with your query to ensure a speedy resolution to your query.
Should you be unhappy with the resolution provided by Boylecasino and after all efforts to resolve dispute have been exhausted, customers can forward their complaint to the AGCC (Alderney Gambling Control Commission) at the below address. The AGCC will review and provide a final judgement on the matter. http://www.gamblingcontrol.org/
Should you be unhappy with the resolution provided by Boylecasino and after all efforts to resolve dispute have been exhausted, customers can forward their complaint to the AGCC (Alderney Gambling Control Commission) at the below address. The AGCC will review and provide a final judgement on the matter. http://www.gamblingcontrol.org/
Account holders are responsible for all bets placed on their account where the correct password has been provided. Therefore, it is in the account holder's interest that under no circumstances should any of their account details be divulged to a third party.
Should you suspect that your account has been accessed by a third party without your permission please change your password by selecting My Account and Change Password when logged in and then contact our Customer Service Team immediately.
Should you suspect that your account has been accessed by a third party without your permission please change your password by selecting My Account and Change Password when logged in and then contact our Customer Service Team immediately.
Boylecasino offers you the chance to earn real cash every time you play!
Each time you bet with Boylecasino you'll earn Comp Points, you get 1 comp point for every €/£10 you stake which can then be converted into real cash.
The more you play the more Comp Points you accumulate and the more cash you can redeem! The balance of your Comp Points will keep increasing while you play your favourite games and won't reduce until you cash them out! The higher up the VIP levels you go the better your conversion rate for Comp Points!
Play on the following games will count for 1 Comp point per €/£100 staked Goblins Cave, Ocean Princess, Ugga Bugga, all variations of Blackjack, 2 ways Royal, all Aces & Faces, All American, all Jacks or better. Gamble features & Zero games do not earn points.
Each time you bet with Boylecasino you'll earn Comp Points, you get 1 comp point for every €/£10 you stake which can then be converted into real cash.
The more you play the more Comp Points you accumulate and the more cash you can redeem! The balance of your Comp Points will keep increasing while you play your favourite games and won't reduce until you cash them out! The higher up the VIP levels you go the better your conversion rate for Comp Points!
Play on the following games will count for 1 Comp point per €/£100 staked Goblins Cave, Ocean Princess, Ugga Bugga, all variations of Blackjack, 2 ways Royal, all Aces & Faces, All American, all Jacks or better. Gamble features & Zero games do not earn points.
| VIP Level | Conversion rate |
| Bronze | 95 |
| Silver | 90 |
| Gold | 85 |
| Platinum | 80 |
| Diamond | 75 |
- Blackjack
- 21 Duel Blackjack
- Multihand Blackjack
- BJ Progressive Multi
- Blackjack Surrender
- Blackjack Switch
- Progressive BJ
- LiveBlackjack
- Roulette
- 3D Roulette
- American Roulette
- European Roulette
- French Roulette
- Premium American Roulette
- Premium European Roulette
- Premium French Roulette
- Premium Roulette pro
- Roulette Pro
- Video Roulette
- Live Roulette
- Table Games
- Cinerama
- Crazy 7
- Fountain of Youth
- Fruit Mania
- Funky Monkey
- Gold Rally
- Golden Tour
- Haunted House
- Jungle Boogie
- Magic Slots
- Neptune's Kingdom
- Ocean Princess
- Party Line
- Rock 'n Roller
- Safecracker
- Tres Amigos
- Triple Profits
- Tropic Reels
- Vacation Station
- Arcade Games
- Around the World
Boylesports Alderney Ltd of registered address Inchalla, Le Val, Alderney,
Channel Islands GY9 3UL is regulated by the Alderney Gambling Control Commission.
